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Identity Theft Alert

August 7, 2019

 

Notice of warning to all our customers here at Bank of Santa Clarita:

During the last few days we have heard from some staff and from a few customers of our bank that they have received emails which were allegedly from the U.S. Federal Reserve System and/or from NACHA (The Electronic Payments Association) warning them that a Wire Transfer or account ACH transaction was not processed for their account or had been cancelled. These emails then go on to request some action be taken by our customers / staff including opening a report, visiting a website, providing some transaction details and/or providing some confidential information in order to complete the transaction.

You should know that Bank of Santa Clarita would never contact you by phone or email to request any personal or confidential information about you, our customer, nor would we have you provide any such information to any third parties at any time. These recent emails and related requests are not from our Bank but instead are all fraudulent and should not be responded to in any way. We warn you not to reply to these emails but instead to permanently delete them off your computers. We warn you not to visit any suggested websites and not to provide any information whether personal or general in nature.

Your ongoing customer satisfaction and safety remains our highest priority at Bank of Santa Clarita. If you should receive emails supposedly from the U.S. Federal Reserve System, from NACHA (The Electronic Payments Association), or from any other third parties, please follow the guidance below:

1.  Place a fraud alert on your credit reports and review your credit reports. The  contact numbers for the credit reporting agencies are:

  • Equifax
    (800) 525-6285:  www.equifax.com:   
    P.O. Box 740241, Atlanta, GA 30374-0241
  • Experian
    (888) 397-3742:  www.experian.com:   
    P.O. Box 9532, Allen TX 75013
  • TransUnion
    (800)680-7289:  www.transunion.com:    Fraud Victim Assistance Division:
    P.O. Box 6790, Fullerton, CA 92834-6790

2.  Close the accounts that you know, or believe, have been tampered with or opened fraudulently.

3.  File a complaint with the Federal Trade Commission. You can file an online complaint at Identity Theft Complaint Form or FTC's Identity Theft Hotline at 877-438-4338.

4.  File a police report and get a copy of the report.

Please visit the Federal Trade Commission's website at www.consumer.gov/idtheft/ or contact the FTC directly for additional information.

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