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Employment Opportunities

New Accounts - Client Services Representative                         

JOB SUMMARY:

While ensuring compliance with all internal controls, established policies and procedures, compliance laws, and state and federal regulations, and maintaining the highest level of confidentiality of all information obtained, the New Accounts - Client Services Representative provides bank products and services to potential and existing customers. This position identifies the needs of existing and potential customers by providing information pertaining to banking services and identifies and responds to sales opportunities that arise from customer inquiries.  This positon recommends, presents, and cross-sells appropriate products and services as needed, actively consult with customers to update profiles, and ensure that customers are aware of new products and changes in the financial industry.

This position also explains product and service features including service fees, charges, interest rates, etc., provides operational integrity of new accounts opened, and  processes and records routine transactions for bank customers including counting cash, cashing checks, accepting deposits and withdrawals, processing loan payments, exchanging foreign currency, and money transfers, etc.

PRIMARY DUTIES AND RESPONSIBILITIES:

New Accounts Duties and Responsibilities

The primary duties of this position are the processing all new account transactions and assisting customers in their selection of various accounts and financial services, as follows:

  • Opens new accounts and prepares all applicable documentation necessary to process new account transactions.
  • Reviews and confirms the completeness of all documentation required for new accounts (i.e. Risk Rating Sheet, OFAC, e-funds, legal documents, etc.)
  • Cross-sells services to new and existing customers by assessing customer needs and investigating which financial services can best satisfy those needs.
  • Identifies referral opportunities and makes relevant referrals.
  • Answers inquiries regarding checking and savings accounts and other bank related products and services.
  • Resolves issues and problems with customer’s accounts.  .

Customer Services Representative Duties and Responsibilities

In addition to the above duties, this positon provides services to existing customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, selling cashier’s checks, traveler’s checks, and recording night and mail deposits, as follows:

  • Identifies customers, validates and cashes checks.
  • Accepts cash and checks for deposit and validates accuracy of deposit slips.
  • Processes cash and check withdrawals.
  • Performs specialized tasks such as cashier’s checks and exchanging foreign currency.
  • Orders bank cards and checks, as requested.
  • Buys and sells cash to/from vault as necessary, ensuring that CSR limits are not exceeded.
  • Receives and verifies loan payments.
  • Conducts branch capture activities on all deposit transactions.
  • Periodically balances currency, cash and checks in cash drawer and at end of each shift.
  • May process courier bags for customer deposits. 
  • Completes compliance and product knowledge assignments.
  • Perform other duties which may change from time to time and as required by business needs, or as assigned by supervisor/manager.

ABILITIES

  • Ability to maintain the confidentiality of all information obtained, such as security procedures (i.e. maintaining customer information, passwords, combinations, and assigned bank keys in a confidential manner).
  • Ability to record all transactions promptly, accurately and in compliance with bank procedures.
  • Ability to ensure compliance with all internal controls, established policies and procedures, compliance laws, and state and federal regulations.
  • Ability to complete all assignments in an effective, efficient, and timely manner.
  • Ability to adhere to and demonstrate good working knowledge of all products, services, policies and procedures as stated in the Bank’s SPM to help maintain operational integrity of the branch.
  • Excellent customer service skills.
  • Good interpersonal skills and enjoy public contact.
  • High level of accuracy and attention to detail.
  • Good listening, oral, and written communications skills.
  • High level of ability or aptitude in the areas of reasoning, intelligence, and numerical perception.
  • Action-oriented, an excellent team player,
  • Good problem solving skills.
  • Ability to manage time and work effectively, manage self-development.
  • Strong data entry skills and experience.
  • Ability to adhere to flexible and variable schedules.
  • Ability to greet customers in a friendly and outgoing manner.
  • Ability to contribute to a positive work environment.
  • Stress management proficiency and able to work under pressure as needed.
  • Ability to ensure work station is properly supplied.

EDUCATION:

High school diploma with one to two years of branch banking experience preferred. Cash handling experience highly desired. Experience working in a fast paced environment is a plus.

Please send your resume and cover letter to Brenda Neilson, Client Services Branch Manager at bneilson@bkofsc.com.

 

The Bank is an Equal Opportunity Employer

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